Refund and Cancellation Policy

Last updated: September 28, 2026

1. What you purchase and how it is delivered

Seedream 5.0 Pro at seedream-5pro.com is an independent AI image-generation service, not ByteDance's official service. Purchases provide access to digital generation services through site credits; there are no physical products or shipping charges. The purchase flow shows the price, currency, selected billing interval, and included credits before payment.

Payments are processed through Stripe. Once payment confirmation is processed, the purchased entitlement is applied to your signed-in account. Confirmation can be delayed, so contact support@seedream-5pro.com if a completed payment is missing rather than buying again to resolve it.

Generated images are delivered through the generation page and your account's creations/history interface. Delivery is asynchronous, and processing time varies. Download results you want to keep. Results can initially use a provider-hosted link while a stored copy is prepared; storage or link failures can occur, so we do not promise indefinite access to downloads. Report an inaccessible paid result with its task ID.

2. Failed-generation site credits are not cash refunds

If a generation is rejected by input safety checks before it starts, generation credits are not deducted. If a charged generation fails, including when an output is blocked and not delivered, the system attempts to return the credits charged for that task to your site balance. This reversal appears in your credit records and can be used for another permitted generation.

A credit return does not reverse the subscription payment or send money to a card or bank account. Do not assume a failed task has canceled renewal. If the credit return is missing, email support with the task ID and your account email so we can investigate and correct the balance where appropriate.

A completed image that does not match your artistic preference is not automatically treated as a technical failure. The cash-refund window below and any mandatory remedies for a defective or misdescribed service remain available.

3. Cash-refund request window

Our standard cash-refund policy applies to a payment when both of these conditions are met:

You email your request within 7 calendar days after that payment.
You have completed no more than 3 successful generations since that payment.

This window applies to the payment you identify, including a subscription renewal payment. A request made in time does not become late because our review takes longer. Failed or blocked tasks that did not successfully deliver an image are not successful generations for this threshold. Outside this standard window, contact us about payment errors, non-delivery, defective service, or a remedy available under applicable law; the standard limits do not remove those rights.

For an eligible refund, we deduct the value of paid credits already used from that payment, calculated at the actual price you paid for those credits, and refund the remaining eligible amount. The per-credit rate is the amount actually paid for the relevant credit entitlement divided by the paid credits included in it; discounts are reflected in the amount actually paid. Credits returned for failed tasks are not treated as consumed credits for this calculation. Gift or promotional credits are not assigned a cash refund value.

There is no additional percentage-of-credits-used eligibility limit and no refund processing fee. For illustration only: if a payment of $20 provided 800 paid credits and you used 40 of those credits, the usage deduction is $1, leaving $19, provided the seven-day and successful-generation conditions are met. This example is not an advertised plan or price. Any treatment required by applicable tax or consumer law takes precedence.

4. How to request a cash refund

Email support@seedream-5pro.com with:

The email address used for your account.
The order, invoice, or payment reference, plus payment date and amount.
A brief explanation of the request and relevant task IDs if it concerns generation or delivery.

Do not send your password, complete card number, security code, or illegal imagery. If you cannot find an order reference, tell us the account email, date, and amount so we can try to locate the payment.

Cash refunds require human review of payment and usage records; there is no automatic cash-refund button or guarantee that a generation error refunds your card. We will communicate the eligibility decision and any usage deduction. Approved refunds are returned through the payment processor to the original payment method where supported. Processor and bank timing can vary, and this policy does not promise a fixed review or bank-posting time.

The portion of the purchased entitlement that is refunded is no longer available for use. Submitting a refund request does not itself cancel future subscription renewal; follow the cancellation steps below as well if you do not want another charge.

5. Subscription renewal and cancellation

Subscriptions renew automatically at the interval selected at purchase unless canceled. Sign in and open Settings → Billing → Manage subscription to use the Stripe billing portal. Review the renewal date and confirm cancellation before the next renewal. Keep the portal confirmation and check its effective cancellation date.

Where cancellation is scheduled for the end of the billing period, the current paid period remains in effect until that date. Canceling renewal prevents future renewal charges once effective; it is not an automatic refund of the current or earlier period. If the portal is unavailable or you cannot access your account, email support promptly with your account and payment references. Do not rely on simply closing the browser, ceasing use, or sending a refund request to stop renewal.

6. Credit validity and free credits

Paid subscription credits are tied to the billing period for which they were granted. Monthly credits expire at the end of that monthly period; annual-plan credits are granted for the annual period and expire at its end. Unused subscription credits do not roll over. Canceling renewal does not extend their validity. Check your Billing and Credits records for the period and recorded expiration dates.

One-time credit packs are not currently offered for purchase. If you hold previously purchased pack credits, the purchase terms and expiration, if any, attached to that grant continue to apply; this update does not add a new expiration date to earlier purchases.

Free, registration-gift, sharing-reward, and other promotional credits have no cash value and cannot be redeemed for money. Their availability and validity follow the relevant offer; sharing-reward credits currently expire seven days after grant. Gift credits do not increase the cash amount refundable on a paid purchase.

7. Mandatory rights and existing purchases

Nothing in this policy limits mandatory consumer rights, including any applicable rights for non-delivery, defective digital services, unauthorized charges, or withdrawal. We do not treat merely visiting the website, accepting general terms, or using a credit as a blanket waiver of statutory rights. Where applicable law requires a separate consent to immediate digital performance or acknowledgment of the loss of a withdrawal right, that requirement still applies.

This update does not retroactively narrow rights or more favorable commitments applicable when you made an earlier purchase. Contact support if you believe an earlier promise or mandatory right applies to your payment. Policy restrictions, account enforcement, and the standard seven-day window do not override rights that cannot legally be waived.